Shipping policy

Effective Date: May 21, 2026

Overview

At Neti Ready, we are committed to getting your nasal care products to you quickly, safely, and affordably. This Shipping Policy outlines our shipping options, timelines, rates, and procedures so you know exactly what to expect when you place an order.

Processing Times

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or federal holidays will begin processing the next business day.

  • Standard processing: 1–2 business days
  • Expedited processing (when available): Same business day if ordered by 12:00 PM CST

During peak seasons or promotional events, processing times may extend by 1–2 additional business days. We will notify you by email if there is a delay.

Domestic Shipping (United States)

Available Shipping Methods

  • Standard Shipping (USPS First-Class / UPS Ground): 5–7 business days
  • Expedited Shipping (UPS 2-Day / USPS Priority Mail): 2–3 business days
  • Overnight Shipping (UPS Next Day Air): 1 business day

Shipping Rates

  • Standard Shipping: FREE on all orders over $35; $4.99 for orders under $35
  • Expedited Shipping: $9.99
  • Overnight Shipping: $24.99

Rates are calculated at checkout based on your order total and selected shipping method.

International Shipping

Neti Ready currently ships to select international destinations. International shipping rates and estimated delivery windows are calculated at checkout.

  • Canada: 7–14 business days
  • United Kingdom & Europe: 10–21 business days
  • Australia & New Zealand: 14–21 business days
  • All other eligible countries: 14–30 business days

Customers are responsible for any customs duties, import taxes, or fees assessed by their country's customs authority. Neti Ready is not responsible for delays caused by customs processing.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your shipment at any time via the carrier's website or through your Neti Ready account dashboard.

If you have not received a tracking number within 3 business days of placing your order, please contact our support team.

Shipping Restrictions

We are currently unable to ship to P.O. Boxes for expedited or overnight delivery methods. Standard shipping to P.O. Boxes is available via USPS.

Certain products may be restricted from shipment to specific states or countries due to local regulations. You will be notified at checkout if any items in your cart cannot be shipped to your address.

Lost, Stolen, or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at support@netiready.com. We will work with the carrier to investigate and resolve the issue as quickly as possible.

  • Damaged items: Please retain all packaging and take photos before contacting us.
  • Lost packages: We will initiate a carrier investigation. If confirmed lost, we will reship or refund your order.
  • Stolen packages (porch piracy): We recommend filing a police report and contacting us. Resolution is at our discretion.

Address Changes & Order Modifications

If you need to change your shipping address or modify your order, please contact us immediately at support@netiready.com. We can only make changes before the order has been fulfilled and a shipping label has been generated.

Contact Us

Questions about your shipment? We're here to help.