Returns & Exchanges

Effective Date: May 21, 2026

Our Commitment

At Neti Ready, your satisfaction is our priority. If you are not completely happy with your purchase, we want to make it right. Please review the policy below to understand your options.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days of the original purchase date
  • Unopened, unused, and in its original packaging
  • Accompanied by a receipt or proof of purchase

For hygiene and safety reasons, opened nasal rinse kits, neti pots, and saline packets cannot be returned unless they are defective or damaged upon arrival.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used nasal rinse products
  • Gift cards or store credit
  • Subscription orders that have already been processed and shipped
  • Items marked as “Final Sale” at the time of purchase
  • Products purchased from unauthorized third-party retailers

How to Initiate a Return

To start a return, please follow these steps:

Step 1
Email support@netiready.com with your order number and reason for return.

Step 2
Our team will review your request and respond within 5 business days with a Return Merchandise Authorization (RMA) number and return instructions.

Step 3
Securely pack the item(s) and include your RMA number on the outside of the package.

Step 4
Ship the package to the address provided in your return instructions.

Important: Do not ship items back without first obtaining an RMA number. Unauthorized returns may not be processed.

Return Shipping Costs

Defective or Damaged Items
Neti Ready will provide a prepaid return shipping label at no cost to you.

Change of Mind or Other Returns
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for packages lost in transit.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Approved Refunds
Processed within 5–7 business days after receipt of your returned product.

Partial Refunds
May be issued for items returned in a condition other than original (for example, missing accessories or packaging).

Original Shipping Charges
Original shipping charges are non-refundable, except in cases involving defective or incorrect items.

Please allow additional time for your bank or credit card provider to post the refund to your account (typically 3–10 business days after processing).

Exchanges

We offer exchanges for:

  • The same item in a different size or variety
  • A different product of equal or lesser value

All exchanges are subject to product availability.

To request an exchange, follow the same process as a return and indicate your preferred replacement item in your email to support@netiready.com.

Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at support@netiready.com.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

We will prioritize your case and arrange for a replacement or full refund, including return shipping, at no charge to you.

Subscription Orders

Subscription orders may be cancelled at any time before the next scheduled shipment.

To cancel or modify your subscription:

  • Log into your account, or
  • Contact support@netiready.com at least 3 business days before your next renewal date.

Contact Us

Have questions about a return or exchange? Our support team is happy to help.